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If you are still experiencing problems, please contact our support team","created_at":"2026-09-11T17:05:39.123+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T17:05:39.123+10:00","display_at":"2026-09-11T17:05:39.123+10:00","deliver_notifications":false,"tweet_id":null,"id":"xnxw9zpr0p4w","incident_id":"cgcxdtpxtt3f","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of the issue affecting HR documents and the option clauses. Our team is working on a fix and we will update this page as we make progress.","created_at":"2026-09-11T14:27:47.251+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T14:27:47.251+10:00","display_at":"2026-09-11T14:27:47.251+10:00","deliver_notifications":false,"tweet_id":null,"id":"7s6pxxqglt12","incident_id":"cgcxdtpxtt3f","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.","created_at":"2026-09-11T11:41:13.706+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T11:41:13.706+10:00","display_at":"2026-09-11T11:41:13.706+10:00","deliver_notifications":false,"tweet_id":null,"id":"xzkw72n5mnx6","incident_id":"cgcxdtpxtt3f","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information","created_at":"2026-09-11T10:42:43.894+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T10:45:57.921+10:00","display_at":"2026-09-11T10:42:43.000+10:00","deliver_notifications":false,"tweet_id":null,"id":"by1f6w6p4v8h","incident_id":"cgcxdtpxtt3f","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"HR Software","created_at":"2019-03-08T14:50:11.504+11:00","updated_at":"2026-09-11T17:05:39.080+10:00","position":2,"description":"Employment Hero Platform","showcase":true,"start_date":null,"id":"rmb7ccws5540","page_id":"8v2bckds33dm","group_id":null}]},{"name":"Personnel CSV import errors","status":"resolved","created_at":"2026-09-01T14:46:34.000+10:00","updated_at":"2026-09-04T15:41:30.157+10:00","monitoring_at":null,"resolved_at":"2026-09-04T15:41:30.142+10:00","impact":"major","shortlink":"https://stspg.io/k93zq80bc5yf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T14:46:34.000+10:00","reminder_intervals":null,"id":"4wbm4ggvmw30","page_id":"8v2bckds33dm","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-04T15:41:30.142+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T15:41:30.142+10:00","display_at":"2026-09-04T15:41:30.142+10:00","deliver_notifications":false,"tweet_id":null,"id":"z6ddsp6sk869","incident_id":"4wbm4ggvmw30","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for the Personnel CSV import issue. 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We will provide another update once we have further progress to share.","created_at":"2026-09-03T14:45:35.116+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T14:45:35.116+10:00","display_at":"2026-09-03T14:45:35.116+10:00","deliver_notifications":false,"tweet_id":null,"id":"pbdpgcf0p5r0","incident_id":"4wbm4ggvmw30","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.","created_at":"2026-09-01T18:09:07.599+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T18:09:07.599+10:00","display_at":"2026-09-01T18:09:07.599+10:00","deliver_notifications":false,"tweet_id":null,"id":"ncm90jkpydyq","incident_id":"4wbm4ggvmw30","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Employee CSV imports are temporarily unavailable due to an identified issue. 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We are currently experiencing an issue that prevents removing employees from a pay run. If you have tried deleting the pay run as a workaround, you may also be seeing an error with that. Our team is actively working on a fix and has already made progress. A resolution is being rolled out now and things should be back to normal soon.\n\n. We are aware of issues with not being able to remove employee from a pay run\n. Unable to delete pay run\n. Unable to finalise pay run\n. Unable to adjust leave","created_at":"2026-09-02T12:00:00.538+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T12:00:00.538+10:00","display_at":"2026-09-02T12:00:00.538+10:00","deliver_notifications":true,"tweet_id":null,"id":"1fy3wmzl5s4q","incident_id":"19ndtn0155gy","custom_tweet":null,"affected_components":[{"code":"d8d3c76nqrb6","name":"Payroll Software - Australia - Create Pay Run","old_status":"operational","new_status":"partial_outage"},{"code":"x22g38vbds5j","name":"Payroll Software - New Zealand - Create Pay Run","old_status":"operational","new_status":"partial_outage"},{"code":"zjvx7smvlq4r","name":"Payroll Software - Malaysia - Create Pay Run","old_status":"operational","new_status":"partial_outage"},{"code":"tq4h1px80p7s","name":"Payroll Software - Singapore - Create Pay Run","old_status":"operational","new_status":"partial_outage"},{"code":"q7ytpr2vn8gj","name":"Payroll Software - United Kingdom - Create Pay Run","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Create Pay Run","created_at":"2023-12-01T10:52:45.269+11:00","updated_at":"2026-09-02T16:37:08.826+10:00","position":2,"description":null,"showcase":false,"start_date":"2023-12-01T00:00:00.000+11:00","id":"d8d3c76nqrb6","page_id":"8v2bckds33dm","group_id":"jqjpcm5v59wr"},{"status":"operational","name":"Create Pay Run","created_at":"2023-12-01T11:31:02.647+11:00","updated_at":"2026-09-02T16:37:08.842+10:00","position":2,"description":null,"showcase":false,"start_date":"2023-12-01T00:00:00.000+11:00","id":"x22g38vbds5j","page_id":"8v2bckds33dm","group_id":"m9dnwsrj1tmv"},{"status":"operational","name":"Create Pay Run","created_at":"2023-12-01T11:42:15.811+11:00","updated_at":"2026-09-02T16:37:08.857+10:00","position":2,"description":null,"showcase":false,"start_date":"2023-12-01T00:00:00.000+11:00","id":"zjvx7smvlq4r","page_id":"8v2bckds33dm","group_id":"d7wxz1pdpw4b"},{"status":"operational","name":"Create Pay Run","created_at":"2023-12-01T11:46:27.053+11:00","updated_at":"2026-09-02T16:37:08.872+10:00","position":2,"description":null,"showcase":false,"start_date":"2023-12-01T00:00:00.000+11:00","id":"tq4h1px80p7s","page_id":"8v2bckds33dm","group_id":"2qbq2dky3zkj"},{"status":"operational","name":"Create Pay Run","created_at":"2023-12-01T11:58:34.257+11:00","updated_at":"2026-09-02T16:37:08.887+10:00","position":2,"description":null,"showcase":false,"start_date":"2023-12-01T00:00:00.000+11:00","id":"q7ytpr2vn8gj","page_id":"8v2bckds33dm","group_id":"5l12qvlwvpfp"}]},{"name":"Managers/Admins not able to create timesheets on behalf of employees","status":"resolved","created_at":"2026-08-18T10:08:46.253+10:00","updated_at":"2026-08-18T11:18:57.703+10:00","monitoring_at":null,"resolved_at":"2026-08-18T11:18:57.686+10:00","impact":"major","shortlink":"https://stspg.io/qg0cz5mvdxz9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-18T10:08:46.245+10:00","reminder_intervals":null,"id":"f2w27yqzz9gq","page_id":"8v2bckds33dm","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-18T11:18:57.686+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T11:18:57.686+10:00","display_at":"2026-08-18T11:18:57.686+10:00","deliver_notifications":true,"tweet_id":null,"id":"426xscvfp64g","incident_id":"f2w27yqzz9gq","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-08-18T10:45:28.428+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T10:45:28.428+10:00","display_at":"2026-08-18T10:45:28.428+10:00","deliver_notifications":true,"tweet_id":null,"id":"3j5vwvvdx7yv","incident_id":"f2w27yqzz9gq","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that prevents Managers, Admins, and Owners from creating timesheets on behalf of their direct reports.\n\nWorkaround: Direct employee timesheet creation remains fully operational. Employees can submit their own timesheets via web or the mobile app as normal.\n\nOur engineering team is actively working on a fix. We will post additional updates here as soon as new details are available.","created_at":"2026-08-18T10:08:46.329+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T10:08:46.329+10:00","display_at":"2026-08-18T10:08:46.329+10:00","deliver_notifications":true,"tweet_id":null,"id":"sx8dhw6m66nq","incident_id":"f2w27yqzz9gq","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"HR Software","created_at":"2019-03-08T14:50:11.504+11:00","updated_at":"2026-09-11T17:05:39.080+10:00","position":2,"description":"Employment Hero Platform","showcase":true,"start_date":null,"id":"rmb7ccws5540","page_id":"8v2bckds33dm","group_id":null}]},{"name":"Pay Runs not loading employee data","status":"resolved","created_at":"2026-07-21T09:48:18.403+10:00","updated_at":"2026-07-21T11:51:32.169+10:00","monitoring_at":null,"resolved_at":"2026-07-21T11:51:32.148+10:00","impact":"major","shortlink":"https://stspg.io/lgqs6s6kxds1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-21T09:48:18.390+10:00","reminder_intervals":null,"id":"06sv7dn6gxg7","page_id":"8v2bckds33dm","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-21T11:51:32.148+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-21T11:51:32.148+10:00","display_at":"2026-07-21T11:51:32.148+10:00","deliver_notifications":true,"tweet_id":null,"id":"dd5gcjx20s8n","incident_id":"06sv7dn6gxg7","custom_tweet":null,"affected_components":[{"code":"d8d3c76nqrb6","name":"Payroll Software - 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We have teams investigating the issue.\nWe will provide updates as the situation progresses.","created_at":"2026-07-01T15:04:51.902+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T15:04:51.902+10:00","display_at":"2026-07-01T15:04:51.902+10:00","deliver_notifications":false,"tweet_id":null,"id":"68cqjgpjvlxc","incident_id":"w2gs8qkmqfw3","custom_tweet":null,"affected_components":[{"code":"rmb7ccws5540","name":"HR Software","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"HR Software","created_at":"2019-03-08T14:50:11.504+11:00","updated_at":"2026-09-11T17:05:39.080+10:00","position":2,"description":"Employment Hero Platform","showcase":true,"start_date":null,"id":"rmb7ccws5540","page_id":"8v2bckds33dm","group_id":null}]},{"name":"HeroClear Super Batch Creation - Service Disruption","status":"resolved","created_at":"2026-07-01T10:40:42.512+10:00","updated_at":"2026-07-01T13:57:05.518+10:00","monitoring_at":null,"resolved_at":"2026-07-01T13:57:05.499+10:00","impact":"maintenance","shortlink":"https://stspg.io/0mfw72ngy71h","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-01T10:40:42.501+10:00","reminder_intervals":null,"id":"mbk6xq1r6ls0","page_id":"8v2bckds33dm","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-01T13:57:05.499+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T13:57:05.499+10:00","display_at":"2026-07-01T13:57:05.499+10:00","deliver_notifications":true,"tweet_id":null,"id":"xgfmp0182rsp","incident_id":"mbk6xq1r6ls0","custom_tweet":null,"affected_components":[{"code":"dm9mhkjk0fnd","name":"Payroll Software - Australia - Finalise Pay Run","old_status":"under_maintenance","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing an issue affecting superannuation batch creation through HeroClear. Following the transition to the new Superstream data format today, some super funds are not yet ready to accept the updated contribution format. We have enabled maintenance mode to pause HeroClear batch creation while we implement an urgent fix.\nWe will provide updates as the situation progresses.","created_at":"2026-07-01T10:40:42.595+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T10:40:42.595+10:00","display_at":"2026-07-01T10:40:42.595+10:00","deliver_notifications":true,"tweet_id":null,"id":"t2fwxzwqmrxz","incident_id":"mbk6xq1r6ls0","custom_tweet":null,"affected_components":[{"code":"dm9mhkjk0fnd","name":"Payroll Software - Australia - Finalise Pay Run","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Finalise Pay 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}