Minor Service Outage

Uptime over the past 90 days. View historical uptime.
Employment Hero Website ? Operational
HR Software ? Operational
90 days ago
99.96 % uptime
Today
Payroll Software - Australia Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Payroll Software - New Zealand Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Payroll Software - Malaysia Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Payroll Software - Singapore Partial Outage
Login Operational
Create Pay Run Partial Outage
Finalise Pay Run Operational
Create Employee Operational
Payroll Software - United Kingdom Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
Xero Integration Operational
MYOB Integration Operational
Employment Hero HR APIs Operational
90 days ago
100.0 % uptime
Today
Payroll Integration service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 4, 2025

No incidents reported today.

Jul 3, 2025
Planned Outage
Resolved - Our systems are now operating as expected after the unscheduled maintenance. We thank you for your patience and understanding.
Jul 3, 21:38 AEST
Identified - Unfortunately we will need to undertake a small period of unscheduled maintenance at 9pm AEST/12pm GMT+1 affecting our Jobs Board and Applicant Tracking system products (including our Mobile career Pillar and Jobs App). We anticipate this will take no longer than ten minutes and apologise for any inconvenience.
Jul 3, 19:10 AEST
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Missing breaks
Resolved - This incident has been resolved.
Jun 27, 04:54 AEST
Investigating - We are aware of an issue where in some cases, when a staff member submits a timesheet, the breaks associated with that timesheet are missing.

More information will follow.
Jun 24, 17:48 AEST
Work App - Partially unavailable for some users
Resolved - This incident has been resolved.
Jun 27, 04:53 AEST
Identified - We’re fixing an issue in the EH Work app that might cause a white screen or trouble switching orgs for some users on version 2.55.2. Thanks for your patience - things will be back to normal soon!
Jun 26, 08:21 AEST
Jun 26, 2025
Jun 25, 2025

No incidents reported.

Jun 24, 2025
Work Shifts not appearing in the APP
Resolved - This incident has been resolved.
Jun 24, 08:45 AEST
Investigating - We're currently working to fix an issue where some shifts may not be appearing in the app. Thank you for your patience, we’ll have things back to normal soon
Jun 23, 17:09 AEST
Jun 23, 2025
PY Platform Degraded Performance
Resolved - This incident has been resolved.
Jun 23, 17:11 AEST
Update - The intermittent performance degradation, which affected pay run screen loading, has been mitigated. All services are operating normally.
Jun 17, 09:30 AEST
Identified - We are experiencing slowness but have seen things improve
Jun 16, 12:00 AEST
Investigating - The payroll platform is currently experiencing degraded performance.

Our engineers are investigating urgently.

Thank you for your patience.
Jun 16, 11:35 AEST
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
HR Platform Degraded performance (Sync errors)
Resolved - This incident has been resolved.
Jun 20, 13:11 AEST
Investigating - We’re aware of an incident currently impacting the HR platform.

Some users are experiencing the following errors:
403 sync errors in employee files
"Not authorised" messages when attempting to access rosters

We are urgently investigating.
Jun 20, 09:48 AEST
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