Processing Delays for ATO submissions.

Incident Report for EmploymentHero

Resolved

The submissions backlog has successfully processed and this incident is now resolved.

Thank you.

Posted Apr 17, 2025 - 10:42 AEST

Monitoring

This issue has been resolved and ATO submissions are processing as expected.

Any backlog of submissions during the issue are due to clear within the next 24 hours.

Thank you.

Posted Apr 16, 2025 - 12:09 AEST

Investigating

ATO submissions may be experiencing processing delays due to an issue with a downstream partner.

Our engineers are currently working with this partner to resolve the issue and we expect submissions will be automatically processed upon resolution.

We apologise for any inconvenience caused.

Posted Apr 15, 2025 - 16:05 AEST