All Systems Operational
Employment Hero Website ? Operational
HR Software ? Operational
90 days ago
99.85 % uptime
Today
Payroll Software - Australia Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Payroll Software - New Zealand Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Payroll Software - Malaysia Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Payroll Software - Singapore Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Payroll Software - United Kingdom Operational
Login Operational
Create Pay Run Operational
Finalise Pay Run Operational
Create Employee Operational
Integrations Operational
90 days ago
99.69 % uptime
Today
Xero Integration Operational
MYOB Integration Operational
Employment Hero HR APIs Operational
90 days ago
99.69 % uptime
Today
Payroll Integration service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 21, 2024
Resolved - This issue has been resolved and InstaPay is now available.

We apologise for the disruption.

May 21, 11:43 AEST
Identified - Our engineers have identified the cause and are currently working on a resolution.

Thank you for your continued patience.

May 21, 10:41 AEST
Investigating - InstaPay is currently unavailable, our engineers are investigating.

We apologise for the inconvenience.

May 21, 09:53 AEST
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - This incident has now been resolved.

Thankyou for your patience.

May 15, 01:30 AEST
Update - Our engineers are continuing to investigate the cause of intermittent degraded HR platform performance in the UK.

Thank you for your continued patience.

May 14, 22:00 AEST
Investigating - Our engineers are currently investigating reports of degraded performance in the HR platform, specifically impacting the UK region.

Thank you for your patience.

May 14, 20:15 AEST
May 14, 2024
May 13, 2024

No incidents reported.

May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 AEST
Scheduled - As part of our continued commitment to improving the security of our platform, our engineers will be performing maintenance on Saturday May 11th, 10:00pm to 1:00am AEST.

Customers will be unable to login to or use the following services for the duration of the maintenance:

- Employment Hero
- Swag app

Thank you.

Apr 30, 10:17 AEST
May 11, 2024
May 10, 2024

No incidents reported.

May 9, 2024
Resolved - Our upstream provider has advised that this issue has been resolved.

We apologise for the inconvenience.

May 9, 13:05 AEST
Identified - Our engineers have confirmed there is an issue with an upstream provider, impacting a small number of customers located in Victoria.

If you are one of the impacted customers, please continue to use your mobile hotspot and we will update this page when we have confirmation the issue is resolved.

Thank you for your continued patience.

May 9, 10:39 AEST
Investigating - Our engineers are currently investigating a small number of reports of customers being unable to access the HR platform.

If you are experiencing this issue, connecting via your mobile hotspot may resolve this issue whilst we investigate.

Thank you for your patience.

May 9, 09:25 AEST
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.