EmploymentHero Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Employment Hero Website Operational

HR Software Operational

90 days ago

100.0 % uptime

Today

Payroll Software - Australia Operational

Create Pay Run Operational

Finalise Pay Run Operational

Create Employee Operational

Payroll Software - New Zealand Operational

Create Pay Run Operational

Finalise Pay Run Operational

Create Employee Operational

Payroll Software - Malaysia Operational

Create Pay Run Operational

Finalise Pay Run Operational

Create Employee Operational

Payroll Software - Singapore Operational

Create Pay Run Operational

Finalise Pay Run Operational

Create Employee Operational

Payroll Software - United Kingdom Operational

Create Pay Run Operational

Finalise Pay Run Operational

Create Employee Operational

Integrations Operational

90 days ago

99.96 % uptime

Today

Xero Integration Operational

MYOB Integration Operational

Employment Hero HR APIs Operational

90 days ago

99.96 % uptime

Today

Payroll Integration service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 23, 2024

No incidents reported today.

Oct 22, 2024

Payroll & Swag - Customers unable to access the Payroll platform and Swag.

Resolved - Continued monitoring has confirmed this issue has been resolved.

Again, we would like to sincerely apologise for the extended disruption experienced this morning and appreciate your patience throughout.
Oct 22, 13:43 AEDT

Monitoring - Our upstream provider has confirmed this issue has been resolved.

We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes.

Thank you for your continued patience, this page will be updated in 30 minutes.
Oct 22, 12:04 AEDT

Update - Our engineers continue to work closely with the upstream provider.

We will provide another update within 30 minutes.

Thank you for your patience.
Oct 22, 11:26 AEDT

Update - We continue to investigate the issue and are working with upstream third-party providers to resolve.

We apologise for the continued disruption.
Oct 22, 10:41 AEDT

Update - Whilst we have isolated root cause, our engineers are still working with a third party to resolve.

We apologise for the ongoing inconvenience and will update this status in 30 minutes.

Thank you for your patience.
Oct 22, 09:55 AEDT

Identified - Our engineers have identified the issue and are currently working on resolution.

Thank you for your continued patience.
Oct 22, 08:33 AEDT

Update - Our engineers are continuing to investigate this issue under the highest priority.

Thank you for your patience.
Oct 22, 07:58 AEDT

Investigating - Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform.

We apologise for the inconvenience
Oct 22, 07:18 AEDT

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

Scheduled Maintenance - ATS related services.

Completed - The scheduled maintenance has been completed.
Oct 19, 23:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 AEDT

Scheduled - Our engineers will be performing maintenance on our ATS system this Saturday October 19th, 10:00pm to 11:00pm AEDT.

The below ATS related services will be unavailable throughout the maintenance window:

- The Recruitment area within the HR platform
- The Careers pillar within the Swag mobile app
- jobs.swagapp.com
- smartmatch.employmenthero.com

The rest of our platform will be a unaffected.

Thank you.
Oct 14, 15:50 AEDT

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

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