All Systems Operational
Uptime over the past 90 days. View historical uptime.
employmenthero.com ? Operational
90 days ago
99.92 % uptime
Today
secure.employmenthero.com ? Operational
90 days ago
99.99 % uptime
Today
API Server Operational
90 days ago
100.0 % uptime
Today
HeroPay Operational
90 days ago
99.38 % uptime
Today
Keypay Integration Operational
90 days ago
99.38 % uptime
Today
Myob Integration Operational
90 days ago
100.0 % uptime
Today
Xero Integration Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Server response time
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Past Incidents
Nov 29, 2023
InstaPay Unavailable (Service has now been Restored)
Resolved - Our monitoring has confirmed that InstaPay has continued to perform as expected following the earlier restoration of service.

We apologise for the disruption during this time.
Nov 29, 11:16 UTC
Monitoring - The InstaPay service has been restored and our engineering team is actively monitoring the service as usage returns.

Please be advised that as we complete the necessary follow-up remedial actions, there may be minor delays in payments.

We appreciate your understanding and patience.
Nov 29, 05:23 UTC
Update - The InstaPay service has been restored and our engineering team is actively monitoring the service as usage returns.

Please be advised that as we complete the necessary follow-up remedial actions, there may be minor delays in payments.

We appreciate your understanding and patience.
Nov 29, 05:23 UTC
Update - Our engineers will be re-enabling InstaPay services tomorrow.

Note that there may be minor delays with payments once the service is back online whilst we complete additional remedial actions.

Further updates will be provided once service has been restored.
Nov 28, 07:25 UTC
Identified - Our engineers have isolated the issue and are currently working on a resolution.

We expect to provide a timeline on restoration of service in our next update.

Thank you for your patience.
Nov 28, 01:39 UTC
Update - Our engineers continue to actively investigate this issue.

InstaPay remains unavailable and we will provide an update early tomorrow morning. (ADST)

We apologise for the continued inconvenience.
Nov 27, 08:43 UTC
Update - Our engineering team is still actively working to isolate root cause.

We appreciate your continued patience.
Nov 27, 05:28 UTC
Investigating - Our engineers have identified a technical issue with InstaPay.

Customers will be unable to use the service whilst investigations continue.

We apologise for any inconvenience caused.
Nov 27, 03:47 UTC
Nov 28, 2023
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.

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