Degraded Payroll Platform Performance

Incident Report for EmploymentHero

Resolved

This incident has been resolved.
Posted May 01, 2026 - 14:25 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 01, 2026 - 14:16 AEST

Update

We have implemented a fix for one identified issue and are seeing initial signs of recovery. Our team continues to investigate and address additional contributing factors to ensure full stability.
Posted May 01, 2026 - 12:24 AEST

Identified

We have found some likely causes and are working to address these as soon as possible.
Posted Apr 30, 2026 - 13:54 AEST

Update

We are continuing to investigate this issue.
Posted Apr 30, 2026 - 12:31 AEST

Update

We are continuing to investigate this issue.
Posted Apr 30, 2026 - 07:52 AEST

Update

We are continuing to investigate this issue.
Posted Apr 30, 2026 - 07:39 AEST

Investigating

We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
Posted Apr 29, 2026 - 17:55 AEST

Identified

We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
Posted Apr 29, 2026 - 16:47 AEST
This incident affected: Payroll Software - Australia (Login, Create Pay Run, Finalise Pay Run, Create Employee), Payroll Software - New Zealand (Login, Create Pay Run, Finalise Pay Run, Create Employee), Payroll Software - Malaysia (Login, Create Pay Run, Finalise Pay Run, Create Employee), Payroll Software - Singapore (Login, Create Pay Run, Finalise Pay Run, Create Employee), and Payroll Software - United Kingdom (Login, Create Pay Run, Finalise Pay Run, Create Employee).