Candidates are unable to view/open offer letters

Incident Report for EmploymentHero

Resolved

The issue affecting offer letters has been resolved. If you are still experiencing problems, please contact our support team.
Posted Oct 06, 2026 - 16:14 AEDT

Monitoring

A fix has been deployed for the issue affecting viewing and opening offer letters. We are monitoring the situation to confirm full resolution and will update this page shortly.
Posted Oct 06, 2026 - 16:05 AEDT

Identified

We have identified the cause of the issue affecting viewing and opening offer letters. Our team is working on a fix and we will update this page as we make progress.
Posted Oct 06, 2026 - 13:54 AEDT

Investigating

We are aware of an issue affecting candidates ability to open/view offer letters and are currently investigating. We will provide an update as soon as we have more information.
Posted Oct 06, 2026 - 13:12 AEDT
This incident affected: HR Software.