HR - Errors when onboarding (NZ)

Incident Report for EmploymentHero

Resolved

This issue has been resolved.

Thank you.

Posted Jan 19, 2026 - 15:46 AEDT

Update

Our engineers have identified the underlying cause and are currently working on a fix.

Thank you for your patience.

Posted Jan 19, 2026 - 14:17 AEDT

Investigating

Our engineers are currently investigating reports of customers in NZ receiving an error when attempting to onboard Employees.

Quick-Add & CSV imports are still available as an alternative.

Thank you for your patience

Posted Jan 19, 2026 - 12:57 AEDT

This incident affected: HR Software.