Investigating: Issue accessing employee files

Incident Report for EmploymentHero

Resolved

The issue affecting users accessing employee files via the HR platform has been resolved. If you are still experiencing problems, please contact our support team.
Posted Oct 26, 2026 - 15:24 AEDT

Investigating

Our Product Team is aware of an issue affecting a small group of users, who may be unable to access employee files in the HR platform. They are investigating as a priority.

We’ll share an update as soon as we have more information, or once this is resolved. If you have any questions in the meantime, please reach out to our team.
Posted Oct 26, 2026 - 10:41 AEDT
This incident affected: HR Software.